How you are billed for service.
Initial Setup Cost
- Signup Fee - We charge a one time sign-up fee to help us cover the cost of staffing helpful Sales and Service reps. that are trained to help you design, setup and manage your virtual office solution for the life of your account.
Prorated Monthly Recurring - Instead of charging you for a full month when you sign up, we prorate your first month's recurring fee so you only pay for the number of days left in the current month. On the first of the following month you will be charged for your first full month's recurring fee for the month you are entering (i.e. monthly recurring fee charged on the 1st of February is for the month of February).
Pre Paid Usage - WorkEasy is a prepaid service. This means that you prepay your phone usage (or talk time). Instead of having you try to guess how many minutes you'll need each month and purchase a minute package, we only charge you for the minutes that you actually use. When you first sign up for service you put some extra dollar amount on your acount to cover phone usage (for example, you might start with $30.00). At the end of every phone call, the system calculates the cost of the call and deducts it from your available funds. When your funds run low (i.e. available balance drops below $10.00) the system will automatically charge the pre-authorized amount (i.e. another $30.00) to your card on file and replenish your funds. Anytime the system does this, it automatically sends you an email to let you know so you can monitor your expenses. And of course, all transactions also appear on your monthly statement for your billing records. Please note, what ever prepaid funds you don't use one month roll over to the next month and so on (unlike minute packages). If and when you decide to cancel your service, whatever prepaid funds are left on your account are immediatly refunded back to your card on file that day.
Options Requiring Additional Costs - For most folks, the setup fee, prorated monthly recurring fee and some amount to cover prepaid minutes are all you'll need to pay for at signup. If, however, you require optional services, other fees are applicable.
Port Fee - If you wish to use your existing toll-free number with our service, we will need to port the number over to WorkEasy. This requires a bit of extra work on our end so there is a one time fee associated with this option. Please see pricing for current rates.
Voice Talent - We offer our clients professional voice talent recordings services for all or any of their messages. If you wish to have our voice talent record any of your messages, you will need to email your scripts to firstname.lastname@example.org and we will email back an exact quote for the recordings you submit. If you are okay with the price then just reply back with your okay and we will charge your card on file and submit the scripts to be recorded.
Please note that you may have the voice talent record prompts for you at any time - not just when you sign up.
Monthly Reccuring Fee - We bill your monthly recurring fee on the first day of each month. If you elect to use the free Auto-Pay feature then the monthly recurring fee will be automatically charged to your credit card on file. If your card on file is declined, or if you choose not to use the auto-pay feature, then the monthly recurring fee will be debited to your account and applied against any prepaid funds available on your account for usage. If your account falls into a negative balance as a result, then the account is automatically suspended until other payment arrangements are made (callers will hear a message stating that "the number is being checked for trouble").
Call Usage - All calls are charged in six second increments with a one minute minimum. Billing for an "inbound" call starts when a call to your WorkEasy toll free number is automatically answered by the WorkEasy system (usually by immediately playing your company greeting and voice menu).
Auto Fund is available to relieve you from having to manually add funds to your available balance. When your funds run low then the system will automatically charge your credit card on file whatever amount you pre authorized (such as another $30, $50 or $100) to replenish your funds.
You will also receive an email letting you know each time your card has been charged for AutoFund, in addition to your monthly statement, so you can monitor your expenses through the month. Going forward, your monthly recurring fee is also automatically charged to your credit card on file on the first of each new month.